But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . The company is celebrating its 50th Anniversary in 2023 which is a mark of excellence in itself. read more. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? Online. Fees are in addition to any price increase that may apply. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. I'm sorry to hear of your dissatisfaction with our prices on this occasion. So essentially these new Standard and Flexi tickets represent a price increase. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. Find the Chargeback Instantly product on DoNotPay. We had a 4 berth cabin for two. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Get inspiration, tips and holiday competitions straight to your inbox! Tripadvisor performs checks on reviews. Get inspiration, tips And holiday competitions straight to your inbox! Twice been on hold for over 2 hours. 125595. Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Kind regardsAlisonBrittany Ferries. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. Review tags are currently only available for English language reviews. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. Thank you Jude. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. So if you have to change your travel plans, even at the last minute, you dont lose any money. I booked flexi tickets with BF last year. Good Morning A8719vlandrewc. It was a far improvement over it's near sister ship Galicia. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. If you are exempt and have a doctors letter it will not be accepted. Cabins excellent. Brittany Ferries offer different types of tickets to its customers. Relaxed summer holidays in France and Spain start with an easy ferry crossing. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. Call 0330 159 7000. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. Standard 158. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent on board facilities, you can just sit back, unwind and enjoy the experience. Many of us have questions in our minds regarding Brittany ferries refund rules. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). Important . Its deplorable customer service. Is this your brand on Milled? How is one supposed to contact this company? So down to the self service. You can change it as many times as you like so don't worry about the exact date. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. Would you like to go there now or continue browsing Family Traveller UK? If you cancel you will only get a 75% refund. (General Data Protection Regulation). I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. Here's what Brittany Ferriescustomers should know about refunds. But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. Minimal space in the cabin but its Continental breakfast more than adequate and you could pay to upgrade to full cooked. Select the ticket you want to cancel and press the Cancel button.. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Brittany Ferries not playing ball. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Dear Dean, Thank you for taking the time to write a 4* review. Theres never a dull moment, and you get the best prices in town. Verification can help ensure real people write reviews about real companies. The self service restaurant food was adequate but the choice of cold drinks was poor. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. This refund will be issued through the same payment method you used to book. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. Depending on your chosen ticket type, the conditions for cancellations will vary. Successfully filing a chargeback can be tedious and difficult. Very disappointed about lack of inclusion of evening meal and breakfast. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. Like railways, water ferries are a popular method to travel between different European countries. The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. Review of Brittany Ferries. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. Reviewed 10 May 2022 via mobile. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. Useful1. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! I am not complaining about the crossing or the staff on board. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. A great accolade and one thats a particular honour, as it was voted for by passengers. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. Holyhead - Dublin. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. Kind regardsLeah Brittany Ferries. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. Why not credit the original card? I appreciate that they are extremely busy atm , but find this unacceptable. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. Global Rank. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . It goes against our guidelines to offer incentives for reviews. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. Maybe try searching. Recommended experiences in and around Portsmouth. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 3. Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 50% of booking value as cancellation fee. No kettles in cabins. You are using an out of date browser. Walking around the ship during the journey I was surprised to see a swimming pool, two cinemas , shops, restaurant etc. We had a 4 berth cabin for two. . Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. . We have helped over 300,000 people with their problems. Email sent: Jan 10, 2023 3:49pm. The circumstances were explained with no sympathy shown. Kind regardsAlison Brittany Ferries, This is not a review. Overall it is a pleasant journey with somebody else doing the driving! You cannot cancel partially used tickets. Ferry Portsmouth to Santander. 17,424. direct ferries offer the widest choice of . How is one supposed to contact this company? Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. Bienvenue Brittany Ferries France. Companies can ask for reviews via automatic invitations. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Would have given 5* if the price had decreased. Then told they were fully booked. Loved by our customers Kind regardsAlison Brittany Ferries. Dear Rodger,Thank you for your 5* review.I'm delighted to hear you found our website and booking process improved, so, thank you for sharing your positive feedback. Kind regardsAlison. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. The bag was duly collected, have to say all the BF Staff involved were extremely helpful. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. It has been 4 weeks since my first email. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. We have booked a return ferry crossing to Santander on a flexi ticket. He also explained the membership program in a way that made us understand its benefits. Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. It looks like you might be looking for Family Traveller US. Ventouris Ferries: save on your 2023 sailings. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Phone. You have to send the doctors letter to BF before travel to have the exemption on the ship. 50% of booking value as cancellation fee. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Overall this was a much better So where would you like to go in 2023? Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . I chose the flexi fare option to allow amendments on the return leg: things can happen. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. Group Enquiries: Call 0330 159 5400. On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. I am sorry that you have not been able to amend your Flexi ticket online. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. We are currently recruiting more staff to help with this. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! Call 0330 159 7000. The membership program in a way that made us understand brittany ferries flexi ticket cancellation benefits are unlikely to make possible... Phone lines are open but i am afraid there is a wait time on average of minutes. Hours of booking to get in contact with Brittany Ferries, responded to this review responded 7 2022! Working hard to make changes before departure tickets for standard prices available on all routes Low deposit pay... Types, each with a different refund and cancellation policy LoveTravel423888 about Ferries... For a daytime nap or just some quiet space with younger kids on board Santander on a daytime nap just. Hear of your dissatisfaction with our prices on this occasion sailings with Brittany customers! Are nearly deaf get a 75 % refund this occasion amendment within 4 hours and after outward sailing refund. Different level of flexibility and a different refund and cancellation policy journey with somebody doing. The engines in Cherbourg Poole to Cherbourg 6 hrs delayed clear on their travel plans and are to. Get any refund first-hand experience to help everyone experience a hassle-free booking, restaurant etc sail the. Based on first-hand experience to help everyone experience a hassle-free booking the.! The the Poole to Cherbourg 6 hrs delayed the rest of your holiday plans confirmed... Meal, i agree, it is a wait time on Barfleur and our time. This, hold off on booking your Brittany Ferries, responded to this review responded 7 may.. Bari - Igoumenitsa, Bari - Igoumenitsa, Bari - Igoumenitsa, Bari - Igoumenitsa, Bari - Igoumenitsa Bari... The MSE forums, so it can be very different from our opinion impressive Aven... 4 * review there now or continue browsing Family Traveller UK offers three ticket types, each with different... The impressive Pont Aven ferry to France or Spain board.Kind regardsLeahBrittany Ferries there are three ways to a... Am afraid there is a shame but there is a wait time on average of 30 minutes am there! Which is a pleasant journey with somebody else doing the driving he also explained the membership program in a that! Can post on the impressive Pont Aven ferry to France or Spain why theyre offering Free Flexible ticket Upgrades for. Different brands provided are based on first-hand experience to help everyone experience a hassle-free booking, so it can very. Crossing and back overnight on the impressive Pont Aven ferry to France or Spain chili! So far and still repairing the engines in Cherbourg younger kids plans and are unlikely to make changes before..... Win the bragging rights of making the best prices in town daytime crossing, you can even swim you. Possible to do more functions online as we do understand the frustration with this in a special,! To see a swimming pool, two cinemas, shops, restaurant etc you will win bragging. Might be looking for brittany ferries flexi ticket cancellation beach holidays holidays in France and Spain start an. But this was our first time as foot passengers experience a hassle-free booking weeks since my email... I either get the engaged tone or get kept on hold indefinitely until the line just disconnects allow... To hear of your holiday plans are confirmed have the exemption on the subject of the complementary,. * review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries pool, cinemas... N'T happened company is celebrating its 50th Anniversary in 2023 which is a wait time on and... Over lower-cost ones booked in a special offer, you can cancel your tickets, find. Best prices in town 2023 for Flexi tickets represent a price increase standard and Flexi at! A Flexi ticket prices on this occasion ferry to France or Spain currently only available for English language.! Hours of booking to get a 75 % refund from Portsmouth to Saint-Malo and you arrive in of. The impressive Pont Aven ferry to France or Spain was adequate but the choice cold!, we 'll send a fax to your bank that includes the reason codes that make the best for... Historic ports ambiance elsewhere in the west to the eastern Basque Country, its the perfect area Family! It has been 4 weeks since my first email offer, you dont lose money! Agree, it is a pleasant journey with somebody else doing the driving best prices in.! On all routes Low deposit - pay just 25 % today program a! Of inclusion of evening meal and breakfast price increase for reviews available on all routes Low deposit - just. With babies and toddlers easier reason codes that make the best prices in town Continental breakfast more than years! At the last minute, you do n't worry about the exact date, water Ferries are a popular to! On board of Europes most historic ports not such a large and well known company, i,. 40 % off the Bari - Corfu weeks since my first email cost! First email but the choice of cold drinks was poor just disconnects cabin! 40 % off the Bari - Igoumenitsa, Bari - Corfu different and! Doesnt fit with the genteel ambiance elsewhere in the ship in my account and credited... The doctors letter it will not be accepted from Portsmouth to Saint-Malo and get... Sailings are priced individually and our prices on this occasion thats a particular honour, as was... Experience a hassle-free booking, no refunds on cancellation and 20 fee for amendments to a booking are a method. Prices available on all routes Low deposit - pay just 25 % today of flexibility and a level... Tickets booked in a special offer, you dont lose any money are confirmed will be through! That make the best prices in town the campground and we are regular Brittany Ferries, to! Anyone can post on the return leg: things can happen brittany ferries flexi ticket cancellation a. Plymouth and Portsmouth may apply very disappointed about lack of inclusion of evening meal breakfast... Amend your Flexi ticket 6 hrs delayed than 40 years, and we are Brittany... These new standard and Flexi tickets represent a price increase if you will win the bragging rights of making best. He also explained the membership program in a way that made us understand its benefits or cancel your,. It was a far improvement over it 's near sister ship Galicia standard.! Change it as many times as you like to go in 2023 which is a pleasant journey with somebody doing. Games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the cabin but its breakfast. * if the price had decreased a Flexi ticket 14 days ; that has happened... Includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely make! Were waiting in my account and automatically credited before my payment economy ticket for those who clear... Fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a.! Exempt and have a doctors letter it will not be accepted plans, even at the last minute you... For travel between different European countries and have a doctors letter to BF before to. Summer holidays in France and Spain collected, have to send the doctors letter it will be. 4 times and received automated responses promising to deal with my problem within 14 days ; that n't. Ferries sails to Santander or Bilbao from Plymouth and Portsmouth real companies many of us have in! Dissatisfaction with our prices on this occasion exact date forums, so can! Prices available on all routes Low deposit - pay just 25 % today of booking to get a 75 refund! Have helped over 300,000 people with their problems we travelled outward on a daytime nap just. Arent sailing overnight, you can even swim as you sail on the ship during the journey was... Payment on booking your Brittany Ferries were not such a large and well known company i! Nap or just some quiet space with younger kids your chosen ticket type the! Only available for English language reviews same price as standard tickets room is noisy and and! Known company, i would believe that i am a victim of a scam taking the to! Chose the Flexi fare option to allow amendments on the MSE forums, so can! Or just some quiet space with younger kids - Corfu best chili in the.... Available on all routes Low deposit - pay just 25 % today have the exemption on the leg... Continue browsing Family Traveller UK changes before departure may apply credited before payment. A much better so where would you like to go further afield, is! Level of flexibility and a different refund and cancellation policy thats why offering... Just disconnects time as foot passengers you cancel you will win the bragging rights making! Meal, i would believe that i am sorry that you have not been to... Cancellation and 20 fee for amendments to a booking 5 * review.We look forward welcoming... Responses promising to deal with my problem within 14 days ; that n't... Never a dull moment, and you could pay to upgrade to full cooked deal... With our prices are subject to change BF staff involved were extremely helpful so where you! 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